A contracted immigration service needs to keep running even when something goes wrong. This page sets out how we maintain continuity.
Risks We Plan For
- IT outages
- Cyber incidents
- Premises disruption at any one office
- Key-person absence
How We Maintain Continuity
Operating from three offices — two in London and one in Dubai — combined with secure remote and digital working, means a disruption at any single location does not stop client work. Case files and client communication are held in cloud-based systems accessible from any secured device, not on local machines tied to one office.
Communication During Disruption
Where a disruption affects our ability to deliver as normal, affected clients and, for contracted work, the commissioning organisation, are kept informed through alternative communication channels.
Recovery Priorities
Client-facing casework and any statutory or Home Office deadlines are treated as the priority for recovery, ahead of internal administrative functions.
Review and Testing
Our business continuity approach is reviewed periodically to reflect how our systems and office footprint actually operate, rather than left as a static document.
Related Information
System and access-control security.
Our three office locations.
How we maintain consistent, compliant service delivery.
Request Business Continuity Information
For a specific business continuity question as part of a tender or due-diligence process, contact our team directly.
Reviewed by the Morgan Smith Immigration team — IAA-regulated UK immigration specialists. Last reviewed 2026-09-23.