We are committed to equal treatment and non-discrimination in how we recruit, employ and serve clients, in line with the Equality Act 2010.
Our Commitment
The Equality Act 2010 protects individuals against discrimination on the basis of nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We apply this standard of equal treatment across our recruitment, employment practices and client services.
In Recruitment
Recruitment decisions are made on merit and suitability for the role, without regard to any protected characteristic.
In Client Services
- Equal treatment of every client, regardless of background
- Reasonable adjustments for clients who need them
- Language accessibility — see Languages
- Cultural awareness in how we work with international and diverse clients
Harassment, Training and Complaints
We do not tolerate harassment or discrimination, by staff or towards staff, clients or third parties. Staff receive training on equality and inclusion as part of our compliance framework, and any concern can be raised through our complaints process.
Related Information
Reasonable adjustments and accessible communication.
Our language capability.
How we support vulnerable clients.
Contact Us About Accessibility or Adjustments
If you need a reasonable adjustment, or want to raise a concern under this policy, contact our team directly.
Reviewed by the Morgan Smith Immigration team — IAA-regulated UK immigration specialists. Last reviewed 2026-09-23.