We want our services to be accessible to the people who need them. This page sets out how we support different accessibility and communication needs.
How We Support Accessibility
- Reasonable adjustments for clients who need them
- Accessible, plain-English written communication
- Language support in English, Spanish, Hindi, Urdu and Punjabi, with digital support for other languages — see Languages
- Remote consultations by phone and video call, for clients who cannot attend in person
- Alternative communication formats where available
- Awareness of the additional needs of vulnerable clients
Feedback
If you need an adjustment we have not covered here, or you experience a barrier to accessing our services, tell us and we will do what we reasonably can to address it.
Related Information
Languages
Our language capability and accessible communication.
Safeguarding
How we support vulnerable clients.
Policies
Our full governance and compliance policy library.
Request an Adjustment
Tell us what would help, and we will do what we reasonably can to accommodate it.
Reviewed by the Morgan Smith Immigration team — IAA-regulated UK immigration specialists. Last reviewed 2026-09-23.